Senior Business Operations Program Manager
Sole Business Operations role and operating/reporting partner to the COO for a regulated, high-growth delivery org.
- Built executive-facing performance reporting and owned org-level all-hands and MBR materials, driving OKR/KPI reporting for a C-suite audience.
- Designed and maintained the strategic planning frameworks underlying study delivery — cross-functional project plans, capacity planning, and quality checkpoints.
- Identified structural delivery risks across a 17–20 study portfolio and orchestrated a cross-functional redesign with no formal authority, coordinating leaders and ICs across 5 teams to rebuild the dependency architecture and instructional playbook — cutting workflow complexity by 16%.
- Served as special projects lead across Delivery, Engineering, Product, Sales, Marketing, and Quality & Regulatory, running 4–5 concurrent initiatives — including co-authoring regulatory-grade QMS procedures and SOPs.
- Built AI-enabled workflow automations for recurring reporting and documentation, saving each study team 5 hours per week.
- Partnered with engineering on a centralized, AI-enabled knowledge management system to improve data sourcing and reporting accuracy.
- Implemented budget tracking across 170–600+ active invoicing milestones, surfacing failure areas in milestone-based invoicing structures.